Shipping policy
Shipping Policy
At Monis Outlet, we work to get your order to you quickly and safely. Below you'll find all the information about order processing, delivery times, and shipping costs.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
During periods of high demand or promotions, processing may take slightly longer. If there is a significant delay in shipping your order, we will notify you by email.
Shipping Times and Costs
Estimated delivery times, once your order has shipped, are 7–15 business days, depending on your location.
Shipping costs and available options are displayed at checkout before you confirm your order. During certain promotions, we may offer free shipping, which will be clearly indicated on the site.
Please note that the times stated are estimates and are not guaranteed. Actual transit times may vary due to factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to check the status of your shipment. Please note that tracking information may take a few days to become active after the label is generated.
Shipping Delays
While we are not liable for carrier delays, we will do our best to assist you in resolving any issues.
If your package is lost in transit or arrives damaged, please contact us at support@monis-outlet.com within 7 days of the expected delivery date with your order number, and we will work with you to find a solution.
Customs, Duties, and Taxes
We are not responsible for any customs duties, taxes, or fees that may apply to your order. All such charges are the responsibility of the customer and are set by the customs authorities of your country.
Incorrect Shipping Address
It is the customer's responsibility to provide an accurate and complete shipping address. We are not responsible for packages that are undelivered or lost due to an incorrect address. If you notice an error, please contact us as soon as possible so we can attempt a correction before shipping.
Undeliverable Packages
If a package is deemed undeliverable and returned to us, we will contact you to arrange reshipping or a refund (excluding original shipping costs where applicable).
Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out:
Monis Outlet — operated by Monis LLC Mulberry St, Milton, DE 19968, United States Email: support@monis-outlet.com